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COMMON FAQ'S
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Find answers and solutions to common IT FAQs. If you cant find an answer, contact us and we will be happy to help.
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❖ WHAT DOES MANAGED IT SERVICES MEAN?To add a new FAQ follow these steps: Managed IT services are platforms that are managed and supported by an external provider as a service. The Managed services provider can offer more specialist skills, resourcing and may leverage vendor partner status.
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❖ WHAT IS INCLUDED IN MANAGED SERVICES?Managed services typically consist of a technical platform, technical and certified expertise and processes and procedures related to the running of the managed service.
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❖ WHAT IS A MANAGED SERVICES MODEL?A managed service model is the specific service structure and constraint and decisions that can be made within the constraints of the services agreement.
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❖ WHY DO WE NEED MANAGED SERVICES?Managed services provide organisations with the ability to successfully implement platforms and programs without having the in-house staffing and expertise.
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❖ MANAGED SERVICE DEFINITION?The Definition of managed services is a capability delivered as a service, IT managed service providers (IT MSP’s) specialise in a technical IT delivery as an outsourced function.
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❖ WHAT ARE THE BENEFITS OF MANAGED IT SERVICES?Managed IT services allows the hassle of your technology to be supported by another company so that you can get on with what you need to do and your staff are also looked after when needed.
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❖ WHAT IS INCLUDED WITH CLOUDTECH24’S MANAGED SERVICES?Cloudtech24 offer a number of different service bundles as well as being able to tailor a bespoke solution to your requirements. As a minimum we include protected workstation antivirus as well as email backup and different levels of support.
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❖ DO YOU HAVE ANY RECOMMENDATIONS OR CASE STUDIES FOR YOUR MANAGED IT SERVICES?CloudTech24 have many reviews of different platforms including Google reviews for our Managed IT Services for our clients, we also have case studies published on our website and we would be happy to setup a reference call with a suitable client of a similar vertical and size of business if your organisation requires any further validation of our competencies in delivering managed IT services and support.
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❖ HOW DO MANAGED SERVICES PROVIDE SECURITY FOR MY BUSINESS?As experts in Security it is our job to keep upto date with all new threats as well as offer the best security protections for your network. This includes hardening your devices, business grade Anti Virus, Next Generation Firewalls, Advanced Threat Hunting as well as Secure VPN and Remote connectivity.
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❖ HOW CAN WE KEEP UP TO DATE WITH EMERGING TECHNOLOGIES?We love technology and finding innovative ways to use technology to better support your business is part of the conversation that we have with you.
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